Frequently Asked Questions
How do I place an order on DUKES?
Placing an order is simple, just browse our website, select your product, and proceed to checkout. Once your order is successfully placed, you will receive a confirmation email with all the details.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order before it is dispatched. Typically, this can be done within a 4-hour window by logging into your account. For bulk or corporate orders, you can reach out to us directly via email at sales@dukesbags.com.
How do I choose the right DUKES bag for my needs?
It depends on how you use your bag day-to-day. If you travel frequently or need a bag that converts between briefcase and backpack, the NOMAD is your best choice. For a premium daily backpack with a fashion-forward look, the CITYLINE is our flagship. If laptop protection is your priority, the CORECASE is our most structured laptop backpack. And if you want a slim, lightweight office laptop bag, the MODCASE is built exactly for that. Still unsure? Browse the full collection here.
Which DUKES bag is best for travel?
The NOMAD is our dedicated travel backpack. It features a 20-39 litre capacity, convertible strap system, waterproof Oxford fabric, and an interior slot pocket for travel documents, making it the best travel bag in our collection for Pakistan's frequent travellers. Shop the NOMAD here.
Which DUKES bag is best for office and laptop use?
For office use, the MODCASE is our slimmest professional laptop bag, ideal for the corporate professional who wants a clean, refined look. For heavier tech carry, the CORECASE is our best laptop backpack, featuring a high-density laptop compartment and anti-theft construction. Both are waterproof and available with free delivery across Pakistan.
Do you offer free delivery across Pakistan?
Yes, we offer free delivery nationwide across Pakistan with no hidden fees. The price you see at checkout is the final price, there are no additional taxes or charges.
How long does delivery take?
Delivery timelines are as follows:
(a) Major cities (Karachi, Lahore, Islamabad): 5–6 working days.
(b) Other regions: 7–8 working days.
Once your order is shipped, you will receive a tracking ID via email to monitor your delivery.
Are there any extra delivery charges or tips for riders?
No, there are no extra delivery charges. Additionally, our delivery riders are instructed not to accept tips.
What payment methods do you accept?
We offer Cash on Delivery (COD) and secure online card payments. All prices include taxes, and there are no hidden fees. Currently, we do not offer installment plans.
How can I contact customer support after my purchase?
For any after-sales support or queries, you can visit our Contact page and get in touch with our support team.
Do you offer corporate or bulk orders?
Yes, we offer corporate and bulk order solutions. For more details, please refer to our Corporate Policy page or contact us at: sales@dukesbags.com or call us at +92 325 3411355 .
How should I take care of my DUKES bag?
To keep your bag in the best condition:
(a) Use a Magic Eraser cloth to gently remove scuffs.
(b) Store your bag in its dust bag or keep it stuffed to maintain its shape.
What is your return and refund policy?
We offer a 10-day risk-free return on all products. If you are not satisfied, you can initiate a return through our returns portal. Refunds are typically processed within 12–15 days.
Can I return part of my order?
Yes, if you return only part of your order, each item will be processed as a separate return order.
