Returns and Refund Policy

1. 10-Day Risk-Free Trial: We offer a 10-day return period on all standard products, initiated from the date of delivery.

2. Product Condition: To be eligible for a return, the bag must be in its original, unworn, and unwashed state.

3. Quality Standards: Any signs of use, including stains, interior debris, or odors (smoke/perfume), will void return eligibility.

4. Hardware & Packaging: All protective plastics on zippers, logos, and buckles must remain intact. The return must include the original branded box, dust bag, and all hangtags in their original conditions.

5. Exclusion Zones: Customized/monogrammed bags, or gift cards, are strictly non-returnable.

6. Return Process:
(a) Initiation: Contact our support team via our portal or WhatsApp, providing your Order ID and reason for return.
(b) Evidence: For Broken On Arrival items, or "wrong item" delivery claims, a clear unboxing video and high-resolution photos are mandatory, within 24 - 48 hours of the receipt of your order. After 48 hours, the return timeline for this case category will end, and the claim will not be accepted.
(c) Approval: Our team will review evidence within 24–48 hours to issue a Return Authorization.
(d) Logistics: We offer reverse-pickup where possible. In remote areas, customers may need to ship the item back themselves. We reimburse shipping only if the product is found to be Broken/Defective On Arrival.
(e) Inspection (QC): All returns shall undergo a rigorous Quality Check at our warehouse for hardware scratches and lining integrity, before the refund is processed.

7. Refund Reconciliation:
(a) Prepaid: Refunds are reversed through the payment gateway within 48 hours of QC approval; banks may take 7–10 business days to reflect the amount.
(b) COD: Refunds are processed via Bank Transfer, JazzCash, or EasyPaisa.
(c) Store Credit: Store Credit: We also offer an "Immediate Store Credit" option to bypass bank processing times if the customer is willing to do so.