Shipping policy
1. Transparent Pricing: We provide Free Delivery nationwide across Pakistan.
2. No Hidden Fees: The price displayed at checkout is final; there are no hidden taxes, extra charges, or duties.
3. Standard Timelines:
(a) Major cities (e.g., Karachi, Lahore, Islamabad): 4–6 working days.
(b) Other regions: 6–8 working days.
4. Processing Window: Orders are processed within 1–2 business days, excluding Sundays and public holidays.
5. Tracking & Transparency: A unique tracking ID is emailed once the order is dispatched, allowing for real-time monitoring.
6. Courier Partnership: We partner with reliable courier services and reserve the right to select the best partner based on your specific delivery region.
7. Single Address Rule: Each order can only be shipped to a single destination; multiple locations require separate orders.
8. Rider Conduct: Delivery riders are instructed not to accept tips.
9. Delays: While we strive for punctuality, delays due to weather or unforeseen circumstances may occur; Dukes will notify you should such issues arise.
